Terms and Conditions

Last updated: 21/10/2026

Please read these Terms and Conditions carefully before using this website or placing an order with us. Each section ends with a short summary in plain language. The full text of each section is what applies.

1. About us and these terms

This website, cuticlehair.co, is owned and operated by Cuticle Hair Co., the trading name of Sirojiddin Karimov, an individual entrepreneur (YaTT) registered in the Republic of Uzbekistan, with its business address at Burhoniddin Marg'inoniy MFY, Imom Al-Buxoriy 13, Margilan 151100, Uzbekistan.

In these terms, "we", "us" and "our" mean Cuticle Hair Co. "You" and "your" mean the visitor to this website or the business placing an order with us.

These terms apply to your use of this website and to every order you place with us, whether by email, WhatsApp or any other channel. By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.

If you have any questions about these terms, contact us at info@cuticlehair.co or on WhatsApp at +998 91 670 72 08.

In short: These are the rules for using our website and ordering from us. If you order, you agree to them.

2. Who we sell to

We supply hair to businesses, including salons, wig makers, extension stylists and wholesalers. By placing an order, you confirm that you are ordering for business purposes and that you are legally able to enter into a binding contract.

We may ask for your business details, such as your company name, address and tax or registration number, before confirming an order.

In short: We work with businesses, not individual retail customers.

3. Our website and product information

This website is for information only. It describes our hairlines, extension formats and ordering process. Nothing on the website is an offer to sell at a fixed price. Prices are not shown on the website and are provided on request.

We take care to describe our products accurately. However, our hair is a natural product, and each collection varies slightly in shade, texture, thickness and length. Photos and colour charts are a guide only, and colours may look different on different screens. Small natural variations of this kind are not a defect.

We may correct errors, update product information or withdraw a product from the website at any time.

In short: The website explains what we offer. Prices are shared on request, and natural hair always varies a little.

4. Placing an order

1. Request. You send us an order request by email or WhatsApp, stating the hairline, format, length, shade and quantity.

2. Confirmation. We reply in writing with availability, price, payment terms and the expected preparation and delivery time [as an order confirmation or proforma invoice].

3. Contract. A binding contract is formed only when you accept our written confirmation [and we receive your payment]. Until then, we may decline or amend an order request, for example if stock is not available.

Order sizes. The minimum order is 1 kg (10 bundles of 100 g). New customers may place a single trial order of 500 g to check quality.

Capacity. We can supply up to around 30 kg per month. Larger orders may be split across several deliveries, which we will agree with you in advance.

Virgin grey hair. Natural grey hair is scarce and stock varies between collections. Please confirm available quantities with us before planning a larger order.

We may refuse or cancel an order where we cannot obtain payment, where delivery to your country is restricted, where stock is unavailable, or where the hair does not pass our quality check. If we cancel an order you have already paid for, we will refund the amount paid in full.

In short: Tell us what you need, we confirm everything in writing, and the order is final once you accept our confirmation.

5. Custom and made-to-order products

Hair made into machine wefts, genius wefts, keratin bonds, tape-in or clip-in extensions, or prepared to your specific length, shade or texture, is produced to your order. Once production has started, these orders cannot be cancelled or returned, except where the products are defective or do not match the confirmed order (see section 9).

In short: Custom-made orders cannot be cancelled once we start making them.

6. Prices and payment

Prices are quoted in [US dollars / euros] and are confirmed in writing for each order. Unless stated otherwise, prices do not include delivery costs, import duties, taxes or customs fees in your country, which are your responsibility.

Payment is made by bank wire transfer (preferred) or another method we agree with you in writing. [Payment terms, e.g. "Full payment is due before your order is prepared" or "A deposit of X% is due on confirmation, with the balance due before dispatch".] Bank and transfer fees charged by your bank are your responsibility.

We do not take card payments through this website and do not store your payment details.

We may change our prices at any time, but a price confirmed in writing for an accepted order will not change.

In short: We confirm the price for each order in writing. Payment is usually by bank transfer, and your local import costs are your responsibility.

7. Delivery

We ship internationally using [courier names / delivery options]. Delivery times given are estimates and may be affected by customs or carrier delays outside our control. Details are on our [Delivery Information] page.

[Risk in the goods passes to you when the order is handed to the carrier / when the order is delivered to your address.] Please check your parcel on arrival and report any visible damage to the carrier and to us straight away.

You are responsible for providing a correct delivery address and for any information or documents your country's customs authorities require.

In short: We ship worldwide. Delivery times are estimates, and customs requirements in your country are your responsibility.

8. Cancellations

You may cancel an order free of charge before it has been prepared for dispatch, by contacting us in writing. [If you cancel after payment and before preparation, we will refund the amount paid, less any bank fees.] Orders cannot be cancelled once they have been dispatched, or once production of a custom order has started.

In short: Contact us in writing as early as possible if you need to cancel.

9. Returns and quality claims

Checking your order. Please inspect your order within [7] days of delivery. If the hair does not match the confirmed order (for example, the wrong length, shade, weight or hairline) or is defective, contact us within that period at info@cuticlehair.co with your order details and clear photos or videos.

Conditions for returns. For hygiene reasons, we can only accept returns of hair that is unused, unwashed, uncut, uncoloured and unaltered, in its original packaging [with the security seal intact]. Hair that has been installed, coloured, cut, washed or processed in any way cannot be returned.

Our response. If we confirm that the hair is defective or does not match the confirmed order, we will, at our choice, replace it, refund the price of the affected items, or agree another solution with you. [Return shipping costs for accepted claims are paid by us / by you.]

Natural variations in shade, texture and thickness, as described in section 3, are not a defect.

Full details are on our [Refunds and Returns] page.

In short: Check your order soon after it arrives and tell us within [7] days if something is wrong. We cannot take back hair that has been used or altered.

10. Care and use of the hair

How long hair lasts depends on how it is installed, used and cared for. We are not responsible for damage caused by incorrect installation, chemical treatment, colouring, heat damage or care not suited to the type of hair, including lightened hair. We recommend that all hair is fitted and treated by a trained professional.

In short: Good results depend on proper fitting and care.

11. Ethical sourcing

We collect hair only from living donors who choose to sell their hair and are paid fairly, and we keep records of our collections. On request, we can share information about how a batch was collected, without disclosing donors' personal details.

In short: We can tell you how your hair was sourced, while protecting donors' privacy.

12. Intellectual property

All content on this website, including text, photos, videos, logos, colour charts, graphics and design, belongs to Cuticle Hair Co. or is used with permission. You may view and print pages for your own use when placing an order with us. You may not copy, reproduce, publish or use our content, including our product photos, for any other purpose without our written permission.

If you are a customer and would like to use our photos or descriptions to sell our hair to your own clients, please ask us first. We are usually happy to agree.

In short: Please don't use our photos or text without asking us.

13. Limitation of liability

We are responsible for supplying products that match the confirmed order. To the extent permitted by law, our total liability for any order is limited to the price you paid for that order. We are not liable for indirect losses, such as loss of profit, loss of business or loss of clients, or for delays or failures caused by events outside our reasonable control, such as carrier or customs delays, natural disasters or government restrictions.

Nothing in these terms limits any liability that cannot legally be limited.

In short: Our liability is limited to the value of your order.

14. Privacy

We use the personal and business information you share with us only to handle your enquiries and orders, and to keep records required by law. We do not sell your information. See our [Privacy Policy] for details.

15. Changes to these terms

We may update these terms from time to time. The version published on this website at the time you place an order applies to that order. The date at the top of this page shows when the terms were last updated.

16. Governing law and disputes

These terms and every order are governed by the laws of the Republic of Uzbekistan. If a disagreement arises, we will first try to resolve it with you directly and in good faith. If that is not possible, the dispute will be decided by [the competent courts of Fergana, Uzbekistan / an arbitration body agreed in writing].

If any part of these terms is found invalid, the rest remain in force. If we do not enforce a right under these terms straight away, we do not give up that right.

These terms are written in English. If they are translated into another language and there is a difference, the English version applies.

17. Contact us

If you have any questions or concerns about these terms, we are happy to help.

Cuticle Hair Co.

Sirojiddin Karimov, individual entrepreneur

Burhoniddin Marg'inoniy MFY, Imom Al-Buxoriy 13, Margilan 151100, Uzbekistan

Email: info@cuticlehair.co

WhatsApp: +998 91 670 72 08

We reply in English, German, Russian and Uzbek, usually within one business day.